Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Best Bitcoin Casinos. We research and compare crypto casinos that accept US players, and readers write to us about everything from a broken payout to a bonus term that does not read the way the operator described it. Email is the only channel we run, and a person reads every message.
Email the editorial team
Write to [email protected]. We aim to reply within two working days. Complex cases — a licensing question, a disputed bonus term, a fact-check on a site we have ranked — can take longer, because we go back and check the source before we answer.
To get a useful answer first time, include:
- The casino name as it appears on our page — BetPanda, CoinPoker Casino, Cryptorino and the rest all run different terms, so "the one with the cashback" is not enough to go on.
- What you saw — a promotion headline, a wagering requirement, a withdrawal limit, a restricted-state notice. Screenshots help.
- When you saw it. Offshore operators change bonus terms and coin support without notice, so a date matters.
- Your state, if the question is about access. Availability varies, and what is true in one state is not true in another.
Please do not send us wallet seed phrases, private keys, exchange logins, casino passwords or copies of ID documents. We never need them, and no one legitimate will ask you for them. If a site or a person claiming to represent one asks for a seed phrase, that is a scam.
How we make money, so you know what you are writing to
Best Bitcoin Casinos is free to read and funded by affiliate commission. When a reader signs up through some of the links on this site, the operator may pay us. That relationship does not buy a position in our rankings, does not change an editorial rating, and does not stop us publishing a drawback. If you think a page reads as though it did, say so in your email — that is exactly the kind of message we want.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Correct or update something we have published | Release a withdrawal, unlock an account or reverse a KYC decision |
| Explain how a bonus's wagering and time limits work in general terms | Negotiate with an operator on your behalf or act as an arbitrator |
| Point you to the licensing authority named on an operator's site | Confirm a licence we have not been able to verify ourselves |
| Tell you which coins and game categories a site advertises | Tell you a site is legal where you live, or give legal or tax advice |
| Share responsible gambling resources | Provide counselling or financial advice |
We are an independent comparison site, not a regulator, an ombudsman and not connected to any operator's support desk. If your money is stuck, the first stop is the casino's own support — most run 24/7 live chat — and the second is the licensing body named in the site's footer.
Account, payment and payout problems go to the casino first
Almost every urgent message we receive is about money, so it is worth setting out where each type of problem actually gets solved. Crypto casinos take deposits and pay withdrawals on-chain, usually in Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin and stablecoins such as Tether (USDT) and USD Coin (USDC), with altcoin support varying by operator. There is no card processor, no bank and no chargeback in that chain. Once a transaction is confirmed, it is final.
- Deposit not credited. Check the transaction hash in a block explorer first. If it shows the required confirmations and the balance is still missing, send that hash to the casino's support — it is the only thing that identifies your payment.
- Withdrawal slower than advertised. Advertised "instant" payouts describe the operator's internal approval step, not the network. Congestion and network or gas fees affect the rest. Many sites also run a manual review on larger cash-outs and apply daily or weekly withdrawal limits, and those limits are usually set out in the terms rather than on the cashier screen.
- Verification requested on a site marketed as no-KYC. Most no-KYC and no-verification casinos reserve the right to request identity documents in their terms — typically on large withdrawals or where fraud or bonus abuse is suspected. We can tell you what a site's published policy says. We cannot overturn a request, and we will not help anyone work around identity, anti-money-laundering or sanctions checks, or around state geoblocks.
- Bonus not released. Deposit matches, cashback and rakeback deals all carry playthrough requirements, time limits, maximum bet rules while wagering is active and game weightings. Send us the term you are disputing and we will check it against what we have published.
One thing worth remembering when you write in about value: a balance held in BTC, ETH or an altcoin moves with the market. A payout that looked like $500 on Tuesday may not be $500 on Friday. Stablecoins like USDT and USDC exist partly to sidestep that. Crypto price volatility is a real risk on top of the ordinary risk of losing what you stake, and gambling of any kind should only ever involve money you can afford to lose.
Corrections, and why we want them
Our ranked list covers operators including BetPanda, CoinPoker Casino, Cryptorino, Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave. We research them rather than test them — we do not deposit, play or withdraw — so our picture comes from operator terms, licensing pages, provider listings and reader reports. That last source is where you come in.
Tell us if a bonus figure has changed, a coin has been dropped, a game category has disappeared, a provider has pulled out of a site, or a state has been added to an exclusion list. Our content is fact-checked as of Sep 26, 2026, and reader corrections are a large part of how it stays current.
How a correction is handled
- You send the detail and, where possible, a link or screenshot.
- We check it against the operator's own published terms and, where relevant, the licensing register.
- We separate what is confirmed, what is operator advertising and what remains unresolved.
- We update the page and, where the change is material, note that it was amended.
Questions about our top-rated picks
Three operators draw the most reader mail, so here is the short version of what we hold on each. Every offer below carries wagering, time-limit and eligibility conditions set by the operator — always read the promotion terms on the site itself before you deposit, because they change.
BetPanda — rated 10.0
BetPanda sits top of our list because its headline promotion is a 10% weekly cashback rather than a large front-loaded match. Cashback is generally the simpler structure to reason about: it is calculated on play you have already made, so there is less of the locked-balance confusion that generates most bonus complaints. What matters for a crypto-first audience is that the offer is recurring rather than one-time. The limitation: a 10% weekly return is modest next to the headline numbers elsewhere on this page, and cashback percentages, qualifying games and payout caps are all set by the operator and can be revised. Like every site here, it is licensed offshore, not by any US regulator.
CoinPoker Casino — rated 9.8
CoinPoker Casino earns its place for readers who want card play alongside casino games, and its 150% welcome bonus up to $2,000 is the largest straight deposit match near the top of our list. Deposit matches of that size always come with playthrough requirements and a claim window, and the bonus only pays off if you were going to deposit at that level anyway — matching a headline figure by depositing more than you intended is how people lose money on bonuses. The drawback: a poker-led platform tends to have a narrower slot and live-dealer catalogue than a pure casino, so check the lobby against what you actually want to play.
Cryptorino — rated 9.8
Cryptorino is the one to look at if you think in coins rather than dollars: its 100% match bonus up to 1 BTC plus 10% weekly cashback is denominated in Bitcoin, which suits players holding BTC rather than converting to stablecoins. It also pairs a one-off match with an ongoing cashback line, so it is not purely a signup play. Two caveats. A BTC-denominated cap means the dollar value of the maximum bonus moves with the market, in both directions. And as with any match, the wagering requirement, eligible games and expiry decide whether the offer is worth anything — those terms sit on the operator's promotions page, not ours.
Comparing offers before you write in
A lot of reader questions are really "which of these is better for me", and the answer usually comes down to offer structure rather than headline size. This is what the ranked operators advertise, and every one of these is subject to the operator's wagering and eligibility terms.
| Casino | Headline offer | Structure | Editorial rating |
|---|---|---|---|
| BetPanda | 10% weekly cashback | Recurring cashback | 10.0 |
| CoinPoker Casino | 150% welcome bonus up to $2,000 | One-off deposit match | 9.8 |
| Cryptorino | 100% match up to 1 BTC + 10% weekly cashback | Match plus cashback | 9.8 |
| Punkz | 20,000 USDT welcome bonus + 15% cashback | Stablecoin match plus cashback | 9.8 |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 free spins | Daily cashback plus spins | 9.8 |
| Winna | Up to 60% rakeback + 25% instant cashback | Rakeback plus cashback | 9.8 |
| Thrill | Up to 70% rakeback + 10% cashback | Rakeback plus cashback | 9.7 |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | Staged deposit matches | 9.5 |
| Wild.io | Up to 350% across first three deposits + 200 free spins | Multi-deposit package | 9.5 |
| Vave | Up to 550 USDT + up to €75 free bet + 5% cashback | Casino and sports mix | 9.5 |
Our ratings are editorial scores assigned by our team. They are not customer review scores and they are not a prediction of how you will do.
Questions about games and what else these sites run
If you are writing to ask what is actually in the lobby, the categories are broadly consistent across crypto casinos: slots from third-party studios, live dealer rooms streaming blackjack, roulette and baccarat, RNG table games, and the crypto-native originals — crash, dice, plinko and in-house titles, many of them provably fair with a verifiable seed. Provider line-ups differ by site and by state, so we describe what an operator lists rather than promising a specific title will be available to you.
Several of these operators also run adjacent products beside the casino: sportsbooks, esports betting and, in CoinPoker Casino's case, poker. Vave's package explicitly mixes a casino bonus with a free bet, which is a sportsbook product. Those sections usually sit under the same account and wallet but have separate promotions, separate terms and separate wagering rules — a casino bonus rarely clears on sports bets, and this is a common source of the "my bonus did not count" emails we get. If your question is about the sports side, say so, because the answer is often different. Readers who arrive here looking for options outside a self-exclusion scheme may also want our guide to casinos not on GamStop, though that scheme is a UK one and does not apply to US self-exclusion programs.
Legal and tax questions we cannot answer for you
We get these weekly, and the honest answer is that we are not qualified to give you a ruling. What we can state plainly: there is no federal legalization of online casino gaming in the US. Every operator we cover is offshore, licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator, which places them in a legal grey area for US players. Regulated online casino gaming exists in a small number of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on crypto. Offshore sites set their own restricted-state lists, and those lists vary and change.
So: check your own state's laws, and check the operator's own terms for whether it accepts players from where you live. Age minimums are 18 or 21 depending on the site and applicable state rules, and you must meet whichever applies — the site states its minimum in its terms, and this site is for adults only. On tax, US players are generally liable on gambling winnings and on crypto gains, but the detail depends on your circumstances and you should consult a qualified tax professional rather than rely on anything you read here. We will not help anyone use false details, a VPN or any other method to get around geoblocks, verification or sanctions screening, and "no KYC" is a privacy feature, not a way to hide income or move funds you should not be moving.
If gambling has stopped being fun
Write to us if you need pointing toward help, but please also go straight to the people who can actually support you. The National Problem Gambling Helpline is available on 1-800-GAMBLER, free and confidential, 24 hours a day. Offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators, so if you rely on those tools, that difference matters. Most sites do provide deposit limits, session reminders, cooling-off periods and account closure — check the responsible gambling section of the site you use, and set limits before you need them rather than after.
Gambling is entertainment that costs money. It is not income, not a way to fix a financial problem, and no bonus, rakeback tier or strategy removes the house edge. If you are betting to recover losses, that is the point to stop and call the number above.
Before you hit send
A quick checklist that saves everyone time: name the operator, say what you saw and when, include your state if access is the issue, attach a screenshot if you have one, and leave out any credential, key or ID document. If your issue is a stuck withdrawal or a locked account, contact the casino's support and its licensing authority first — we can chase a fact, not a balance.
Everything on Best Bitcoin Casinos is written and reviewed by our editorial team, with this page fact-checked as of Sep 26, 2026 by Joshua Hart. Send your message to [email protected] and we will get back to you. Readers must be 18+, or 21+ where the site or state requires it.